FAQ
Welcome to the Vivora Vitality FAQ. Find answers to some of our most common questions below.
Orders
How do I place an order?
Choose the product you'd like to purchase, add it to your cart, and complete checkout. You'll receive an order confirmation by email once your order has been successfully placed.
Can I cancel or change my order?
We process orders as quickly as possible. If you need to cancel or change an order, contact us at hello@vivoravitality.com as soon as possible.
We cannot guarantee that changes can be made once an order has been processed or shipped.
Will I receive an order confirmation?
Yes. After placing your order, you'll receive an order confirmation email containing your order details.
If you don't see it, please check your spam or junk folder.
Shipping
How long does shipping take?
Our standard shipping timeframe is 7–10 business days.
Please note that delivery times can vary depending on your location, courier delays, customs processing, weather, and other circumstances outside our control.
Will I receive tracking information?
Yes. Once your order has been shipped, tracking information will be provided when available.
Where is my order?
You can use the tracking information provided in your shipping confirmation email to check your delivery status.
If you believe your order is delayed, contact hello@vivoravitality.com with your order number.
Products
How should I use Vivora Vitality supplements?
Always follow the suggested use and serving instructions provided on the product packaging.
Do not exceed the recommended serving.
Can I take supplements while taking medication?
Some supplements may interact with medications or other supplements.
If you're taking medication, have a medical condition, are pregnant or breastfeeding, or are unsure whether a product is appropriate for you, consult a qualified healthcare professional before use.
Are your supplements suitable for children?
Unless specifically stated on the product packaging, our supplements are intended for adults.
Always check the product label before use.
Do supplements replace a healthy diet?
No. Supplements are designed to complement a balanced diet and healthy lifestyle. They should not replace a varied and nutritious diet.
Returns & Refunds
Do you offer returns?
Yes. We offer a 30-day return period for eligible purchases.
Please see our full Returns & Refunds Policy for details.
How do I request a return?
Email hello@vivoravitality.com with your order number and details of your return request.
Our team will provide you with the appropriate instructions.
When will I receive my refund?
Once your returned item has been received and inspected, your refund will be processed if the return meets our eligibility requirements.
Your payment provider may require additional time for the refund to appear in your account.
Still Have Questions?
We're happy to help.
Our support team aims to respond within 1–2 business days.