Returns
At Vivora Vitality, we want you to feel confident when shopping with us.
We offer a 30-day return period for eligible purchases.
30-Day Returns
You may request a return within 30 days of receiving your order.
To begin a return, contact us at:
Please include your order number and the reason for your return.
Return Conditions
Because our products are supplements intended for consumption, returns may be subject to health and safety requirements.
To be eligible for a standard return, products should be:
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Unopened
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Unused
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In their original packaging
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In resalable condition
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Accompanied by proof of purchase
Opened or used supplements may not be eligible for return unless the product is defective, damaged, incorrectly supplied, or otherwise covered by applicable consumer protection laws.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong product, please contact us as soon as possible at hello@vivoravitality.com.
Please provide your order number and, where appropriate, photographs of the product or packaging so we can investigate the issue.
Return Shipping
Unless the item is defective, damaged, incorrect, or otherwise covered by applicable consumer protection laws, return shipping costs may be the responsibility of the customer.
Please contact us before returning any product so we can provide the correct return instructions.
Refunds
Once we receive and inspect your returned product, we will notify you whether your refund has been approved.
If approved, the refund will be issued to the original payment method.
Please allow additional processing time for your bank or payment provider to make the funds available in your account.
Refunds for Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us at hello@vivoravitality.com so we can assess the issue and determine the appropriate resolution.
Exchanges
We do not guarantee exchanges. If you need a different product, you may be required to return the original eligible item and place a new order.
Important Consumer Rights
Nothing in this policy is intended to exclude, restrict, or modify any rights you may have under applicable consumer protection laws.
If a product is faulty, defective, unsafe, or does not meet applicable consumer guarantees, you may have rights to a remedy regardless of this return policy.
Contact Us
For all return and refund enquiries:
Vivora Vitality
Please include your order number in all correspondence.