Help Centre
We’re here to make your shopping experience simple, from choosing the right products to tracking your order and getting help if something doesn’t go as planned.
If you can’t find the answer you’re looking for below, our customer support team is happy to help.
📧 Email: hello@vivoravitality.com
🛒 Orders & Products
How do I place an order?
Simply browse our store, select the product you’d like to purchase, add it to your cart, and proceed to checkout.
Once your order has been successfully placed, you’ll receive an order confirmation by email.
Can I change or cancel my order?
We process orders as quickly as possible. If you need to make a change or cancel your order, contact us at hello@vivoravitality.com as soon as possible.
Please note that we may not be able to make changes once an order has been processed or shipped.
How do I know which product is right for me?
Each product page includes information about the product, ingredients, suggested use, and other relevant details.
If you're unsure about a product, please review the product information carefully or consult a qualified healthcare professional before using supplements.
Are Vivora Vitality products safe?
Our products are intended to be used according to the directions provided on the product packaging and product page.
Always read the label and follow the recommended serving instructions. If you are pregnant, breastfeeding, taking medication, have an existing medical condition, or have concerns about using a supplement, consult your doctor or healthcare professional before use.
📦 Shipping & Delivery
How long does shipping take?
Our standard shipping timeframe is 7–10 business days.
Please keep in mind that delivery times can vary depending on your location, courier delays, customs processing, weather, and other circumstances outside our control.
Will I receive tracking information?
Yes. Once your order has been shipped, you'll receive an email containing your tracking information when tracking is available.
Where is my order?
If your order has been shipped, you can use the tracking information provided in your shipping confirmation email.
If you haven't received tracking information or believe your order may be delayed, contact us at:
Please include your order number so we can assist you as quickly as possible.
My tracking information hasn't updated. What should I do?
Tracking information can sometimes take a little while to update after an order has been dispatched.
If your tracking hasn't updated for several business days, please contact us at hello@vivoravitality.com with your order number.
🔄 Returns & Refunds
What is your return policy?
We offer a 30-day return period for eligible purchases.
Please refer to our full Return & Refund Policy for details regarding eligibility, conditions, and the return process.
How do I request a return?
To request a return, contact us at:
Please include your order number and explain the reason for your return. Our team will provide you with the next steps.
When will I receive my refund?
Once your returned item has been received and inspected, we will process your refund if the return meets our eligibility requirements.
The time it takes for the refund to appear in your account can vary depending on your payment provider or financial institution.
Can I return a product that I've opened?
For health and hygiene reasons, opened or used supplements may not be eligible for return unless the product is defective, damaged, or otherwise covered by applicable consumer protection laws.
Please contact our support team before sending anything back.
💳 Payments
What payment methods do you accept?
Available payment methods will be displayed during checkout.
Payment options may vary depending on your location and device.
Is my payment information secure?
Vivora Vitality uses Shopify's checkout infrastructure to process orders and payments securely.
We do not directly store your full payment card details.
📧 Customer Support
How can I contact Vivora Vitality?
Our customer support team is available by email.
Email: hello@vivoravitality.com
When contacting us about an order, please include your order number so we can locate your order quickly.
How long does customer support take to respond?
We aim to respond to customer enquiries as quickly as possible, typically within 1–2 business days.
Response times may be longer during weekends, public holidays, or periods of high enquiry volume.
🌿 Supplement Information
How should I use my supplements?
Always follow the suggested use and serving instructions provided on the product packaging.
Do not exceed the recommended serving unless directed by a qualified healthcare professional.
Can I take supplements with medication?
Some supplements may interact with medications or other supplements.
If you take prescription medication, have a medical condition, are pregnant or breastfeeding, or are unsure whether a product is suitable for you, speak with your doctor or qualified healthcare professional before use.
Can children use Vivora Vitality products?
Unless a product is specifically labelled as suitable for children, our supplements are intended for adults.
Always check the product label before use.
Are supplements a replacement for a healthy diet?
No. Supplements are intended to complement a balanced diet and healthy lifestyle. They should not be considered a replacement for a varied diet or healthy lifestyle.
⚠️ Important Information
Vivora Vitality products are not intended to diagnose, treat, cure, or prevent any disease or medical condition.
Individual results may vary.
Always read the product label and follow the recommended directions for use.
If you have any questions about whether a supplement is appropriate for you, consult a qualified healthcare professional.
📩 Still Need Help?
We're here for you.
If you couldn't find the answer to your question, contact our support team and we'll be happy to assist.
Vivora Vitality Customer Support
We look forward to helping you.