Shipping Policy

At Vivora, we are committed to getting your order to you safely and efficiently. Please review the information below regarding our shipping and delivery process.

Order Processing

Orders are typically processed and prepared for shipment within 1–3 business days after your order is placed.

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information where available.

Please note that orders are not generally processed or dispatched on weekends or public holidays.

Shipping & Delivery Times

Our estimated delivery time is:

7–10 business days

Delivery times are estimates and begin once your order has been dispatched.

While we do our best to ensure your order arrives within the estimated timeframe, delivery times may vary due to circumstances outside of our control, including:

• Courier or postal delays

• Public holidays

• Weather conditions

• Customs processing

• Incorrect or incomplete delivery information

• Unexpected transportation delays

Please allow additional time during periods of high order volume or promotional events.

Tracking Your Order

Once your order has been shipped, you may receive a tracking number via email.

Tracking information can take some time to become active after your order has been dispatched.

If your tracking information has not updated immediately, please allow a few business days for the carrier's system to register the shipment.

Incorrect Shipping Information

Please ensure that your shipping address and contact information are correct before completing your order.

If you provide an incorrect or incomplete address, please contact us as soon as possible at hello@vivoravitality.com

Once an order has been dispatched, we may be unable to change the delivery address.

Vivora is not responsible for orders that are delayed or delivered incorrectly due to inaccurate information provided by the customer.

Lost or Delayed Packages

If your order appears to be delayed, please first check your tracking information for the latest update.

If your package has not arrived after the estimated delivery timeframe, please contact us at hello@vivoravitality.com with your order number and tracking information.

We will do our best to assist you in locating your shipment.

Damaged Packages

If your order arrives damaged, please contact us at hello@vivoravitality.com as soon as possible.

Please provide your order number along with photographs of the damaged package and products so we can investigate the issue and determine the appropriate resolution.

International Shipping

International orders may be subject to customs duties, taxes, import fees, or other charges imposed by the destination country.

Any applicable customs duties, taxes, or import charges are the responsibility of the customer unless otherwise stated at checkout.

Delivery times for international orders may also vary depending on customs processing and local postal services.

Contact Us

If you have any questions about your order or our shipping policy, please contact us:

Vivora
Email: hello@vivoravitality.com